FAQS（旧）

Smart Shopping Navigator: Your Aartr Journey Simplified

Q1: How to Choose Your Perfect Piece?

Measure Twice：Compare product dimensions (in description) with your space

Q2: How does Your order get processed ?

Processing: Orders ship Mon-Fri (excluding holidays)

Timeline: Most dispatch in 10-15 business days

Tracking: Shipment email with carrier link & real-time tracking

Q3：How to change Orders before shipping?

Email or call us with ASAP CONTACT US

87% requests processed <24 hrs (M-F 8am-8pm EST)

Q4： How to change your delivery sddress？

Package Already Shipped

Contact the carrier directly using your tracking number

(Find tracking in order confirmation email)

Package Not Yet Shipped

Contact Aartr Customer Support  service@Aartr.com(Subject: "Address Change #[YourOrder]")

Critical Timing

Higher success rate within 48hrs of shipping notification!

International orders: Include customs code (e.g. HS code)

Q5： Didn't receive the order confirmation email?

Step-by-Step Solution:

Payment Verification

Please check "Payment Status" and confirm that your payment has been successful

Email Auto-Check

Please check the email address you filled in the order is correct and whether your mailbox is blocking emails from Aartr

Advanced Recovery

Contact our customer service team and provide the information you fill in the order.

Email: service@Aartr.com

Information: Order amount & date and Last 4 digits of payment card