Return & Exchange Policy

If you need to return an item, please review the following policy before submitting your request.

Please do not send any products directly to our shipping address. Returns sent without prior authorization may be refused, and we reserve the right to reject any unauthorized return or exchange.

Return & Refund Process

Follow these steps if you wish to return your order:

Step 1: Contact Customer Support

Email our support team at service@Aartr.com to confirm that your order meets the return requirements (see the Returnable Items section below).

Step 2: Receive Return Instructions

If your return request is approved, we will provide you with a Return Form and the address of our designated return facility.

Step 3: Submit Your Return

Complete the Return Form and send us the return shipment details once your package has been shipped.

Your refund request will then enter our processing system, which typically takes 3–5 business days.

Step 4: Refund Completed

Once the return has been verified and processed, your refund procedure will be completed.

Please Inspect Your Order Before Signing

After accepting and signing for your delivery, responsibility for the package transfers to the recipient.

Before signing, please inspect the package carefully to ensure there is no significant damage.

Minor surface scratches caused during transportation may occur and are considered normal. If you notice this type of issue, please contact our customer support team for assistance.

If your package arrives with obvious shipping damage, please refuse the delivery and contact us immediately.

Logistics claim period:

• Truck deliveries: 72 hours

• Express deliveries: 48 hours

When Will I Be Responsible for Return Shipping?

We Cover the Return Shipping Cost

You will not be charged for return shipping if:

• The item was shipped incorrectly.

• The damage resulted from our operational error.

Customer-Paid Return Shipping

If the product has no quality issues and you decide to return it after accepting delivery, you will be responsible for the return shipping costs.

Is There a Restocking Fee?

No.

Aartr does not charge any restocking fees for returned products.

Missing Items, Incorrect Items or Wrong Packages

If your order is incomplete or incorrect, we'll make it right.

• Missing Item: We will send the missing product or accessory at no additional cost.

• Incorrect Item Received: We will either issue a full refund or send the correct item (subject to availability).

If a return is required because we shipped the wrong product, Aartr will reimburse your return shipping cost after receiving the returned item.

Please refer to the Returnable Items and Non-Returnable Items sections below for complete eligibility details.

Hassle-Free Exchange

If the replacement item is available in stock, exchanges are simple.

You may request an exchange within 24 hours after placing your order and before your order has been shipped.

Once your package has shipped, exchange requests can no longer be accepted. However, you may refuse the package upon delivery if you choose not to receive it.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have not yet entered processing can be canceled.

Orders that have already been processed for shipment cannot be canceled.

Returnable Items

The following items may be returned or refunded within 30 days of delivery, provided they meet the applicable conditions:

• Items that arrive damaged, broken, defective, or stained.

• Items received in the wrong size or color.

• Unused and undamaged items that do not meet your expectations, provided the request is made within 30 days of delivery.

• Items returned in their original packaging.

Non-Returnable Items

Returns cannot be accepted under the following circumstances:

• Requests made after the 30-day return period.

• Items returned without their original packaging.

• Products marked as Non-Returnable or Clearance items.

• Products that have already been assembled.

• Minor cuts, scratches, cleaning-related damage, or damage caused by improper installation.

• Cracks caused by moving or repositioning the product.

• Damage caused by prolonged exposure to direct sunlight or water, including wood deterioration.

• Bedding accessories and sanitary products, including linens, pillows, mattress pads, rugs, and similar items.

• Customized products, clearance products, and flash sale items.

Return Address

Approved returns should be sent to the following address:

No.19 Xinyuan South Road
Minyang Industrial Area
Haicang District
Xiamen City, Fujian Province
China

Contact: Charlene Huang

Phone: +86 18965158897

Refund Processing Time

After your returned item has been inspected and approved by our customer service team:

• Refund processing: 3–5 business days

• Funds received: 5–7 business days

Customer Support

If you have any questions regarding returns or exchanges, please contact us anytime.

Email: service@Aartr.com

Policy Notice

Aartr reserves the right to interpret and explain the terms and conditions of this Return & Exchange Policy.