Smart Shopping Guide

Everything you need to know for a smooth shopping experience at Aartr.

Q1. How Do I Choose the Right Product?

Find Your Perfect Fit

Before placing your order, compare the product dimensions listed on the product page with the available space in your home.

Measuring your space in advance helps ensure the piece fits perfectly.

Q2. How Is My Order Processed?

Production and Processing

Orders are produced and processed Monday through Friday, excluding public holidays. Production and order preparation generally take 7–12 business days.

Shipping and Delivery

After your order has been dispatched, shipping generally takes an additional 8–13 business days, depending on your location and the carrier’s schedule.

The estimated total delivery time is approximately 15–25 business days from the date your order is confirmed.

Shipment Tracking

Once your order has shipped, you will receive a confirmation email with the carrier information and a tracking link so you can monitor the delivery status of your order.

Q3. Can I Modify My Order Before It Ships?

If you need to make changes to your order before it has been shipped, please contact us as soon as possible by email or phone through our Contact Us page.

Most modification requests are processed within 24 hours during our business hours, Monday through Friday, 7:00 AM–4:00 PM PDT.

Q4. How Can I Change My Delivery Address?

If Your Order Has Already Shipped

Please contact the shipping carrier directly using the tracking number provided in your shipping confirmation email.

If Your Order Has Not Yet Shipped

Please contact Aartr Customer Support at service@aartr.com.

Email Subject: Address Change #[YourOrder]

Important Timing

Address change requests have the highest success rate when submitted within 48 hours of receiving your shipping notification.

Q5. I Didn't Receive My Order Confirmation Email

Step 1: Verify Your Payment

Please confirm that your payment was successfully completed by checking your payment status.

Step 2: Check Your Email

Verify that the email address entered during checkout is correct, and make sure your email provider is not blocking messages from Aartr.

Step 3: Contact Customer Support

If you still cannot locate your confirmation email, please contact our customer service team.

Email: service@aartr.com

To help us locate your order more quickly, please provide:

• Order amount

• Order date

• Last four digits of the payment card used