Return & Refund

We want you to feel confident when purchasing from AARTR. Please review this Return & Refund Policy before placing your order.

This policy applies to eligible orders delivered within the contiguous United States.

1. 30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must meet the eligibility requirements described below. Return requests submitted after the 30-day return window cannot be accepted unless required by applicable law.

Eligible Returns

An item may be eligible for return when:

• The return request is submitted within 30 calendar days after delivery.

• The item is unused, uninstalled, unaltered and in its original condition.

• The item includes its original packaging, accessories, hardware and documentation.

• The item was delivered damaged, defective, incomplete or incorrect.

• The item does not meet your expectations and otherwise meets the requirements of this policy.

Standard products selected from the sizes, colors, frames or other options normally offered on our website remain eligible under this policy, provided they have not been personalized or modified according to customer-specific instructions.

Because many AARTR products are handmade, minor variations in brushstrokes, texture, color, dimensions or other handcrafted details may occur. These natural variations are not necessarily manufacturing defects. However, an eligible unused item may still be returned within the 30-day return window under the customer-preference return terms described below.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective or incorrect:

• Items for which the return request is submitted after the 30-day return window.

• Items returned without prior return authorization.

• Items that have been used, installed, altered, modified, cut, refinished or damaged after delivery.

• Items that are not returned with their original packaging, accessories or included components.

• Products personalized or customized according to customer-specific requirements, including custom dimensions, colors, artwork modifications, inscriptions or other individually requested changes.

• Products clearly marked “Final Sale” or “Non-Returnable” on the applicable product page before purchase.

• Gift cards or other non-physical products, where applicable.

A promotional discount, coupon or sitewide sale does not by itself make an item non-returnable. A product is excluded from returns only when it is clearly identified as Final Sale or Non-Returnable before the order is placed.

This policy does not limit any rights available to you under applicable law.

2. How to Request a Return

Step 1: Contact Us

Email service@aartr.com within 30 calendar days after delivery.

Please include:

• Your order number.

• The name of the item you wish to return.

• The reason for the return.

• Clear photos or videos if the item is damaged, defective, incomplete or incorrect.

• Photos showing the condition of the item and its original packaging.

Step 2: Receive Return Authorization

If your return is eligible, we will provide return instructions, a Return Authorization and the address of the designated return facility.

Returns are accepted by mail only. We do not accept in-person returns.

Do not send an item back before receiving written return authorization. Products sent without authorization may be refused or returned to the sender.

Step 3: Ship the Item

Pack the item securely in its original packaging and follow the return instructions provided by our customer support team.

Please send us the carrier name and tracking number after the return has been shipped.

The customer is responsible for ensuring that the returned item is appropriately packaged. Damage caused by inadequate return packaging may affect refund eligibility.

3. Return Shipping Costs

Damaged, Defective, Incomplete or Incorrect Orders

AARTR will cover reasonable return shipping costs when:

• We shipped the wrong item.

• The item arrived damaged or defective.

• The order arrived incomplete due to an error by AARTR.

• The item materially differs from what was ordered due to an error by AARTR.

Depending on the circumstances, we may provide a prepaid return label, arrange collection, reimburse an approved return shipping cost, send replacement parts, provide a replacement product or issue a refund.

Do not arrange return shipping at our expense unless the shipping method and cost have been approved by AARTR in writing.

Customer-Preference Returns

For returns unrelated to damage, defect or an AARTR error, the customer is responsible for arranging and paying the return shipping cost directly to the carrier.

Examples include:

• The item is no longer wanted.

• The customer ordered the wrong size, color or style.

• The item does not match the customer’s personal preference.

• The customer changed their mind after delivery.

AARTR does not provide a prepaid return label for customer-preference returns unless otherwise confirmed in writing.

There is no restocking fee.

Original expedited shipping charges, upgraded delivery-service charges or other optional service fees are non-refundable unless the return results from an error by AARTR or the service was not provided.

Delivery Damage and Inspection

Please inspect the package and product as soon as reasonably possible after delivery.

If there is visible damage to the outer packaging, take clear photos before opening the package. If possible, note the damage on the delivery receipt.

To help us submit a timely claim to the carrier, we recommend reporting visible shipping damage within:

• 72 hours for truck or freight deliveries.

• 48 hours for express or parcel deliveries.

These reporting periods help us investigate carrier damage and do not automatically eliminate your rights under this 30-day Return & Refund Policy or applicable law.

Please do not refuse a delivery unless instructed to do so by AARTR. If you notice damage, accept the shipment when reasonably possible, document the condition and contact us promptly for assistance.

4. Missing or Incorrect Items

If an item, component or accessory is missing, please contact us with your order number and photos of everything received.

Depending on the circumstances, AARTR may:

• Send the missing item or component at no additional cost.

• Send the correct product.

• Arrange an authorized return.

• Issue a full or partial refund, as appropriate.

5. Exchanges and Replacements

We do not offer direct exchanges for customer-preference returns after delivery. You may return an eligible item for a refund and place a new order for the preferred product.

If an item arrives damaged, defective, incomplete or incorrect, we may offer a replacement instead of a refund when the replacement is available and the customer agrees.

Replacement availability and delivery times may vary depending on product availability, processing requirements, and shipping conditions.

6. Order Changes and Cancellations

Please contact service@aartr.com as soon as possible if you need to change or cancel an order.

A cancellation or order change may be approved only if the order has not entered production, processing or shipment.

Once an order has entered production, processing or shipment, it may no longer be canceled or changed. After delivery, an eligible item may be returned according to this policy.

Submitting a cancellation request does not guarantee that the order can be canceled.

7. Refund Inspection and Processing

After the returned item is delivered to our designated return facility:

1. We will inspect the return within approximately 3–5 business days.

2. We will notify you by email whether the return has been approved or rejected.

3. If approved, the refund will be issued to the original payment method used for the purchase.

4. After the refund is issued, your bank, credit card company or payment provider may require an additional 5–7 business days to post the funds to your account.

Shipping costs, optional delivery-service fees or other non-refundable charges will not be included in the refund unless stated otherwise in this policy.

If you have not received an approved refund after the stated processing period, please first check with your bank or payment provider. You may then contact us at service@aartr.com for assistance.

8. Refund Deductions

No restocking fee is charged.

For an approved customer-preference return, the refund may exclude:

• Original expedited shipping charges.

• Upgraded or optional delivery-service charges.

• Return shipping costs paid by the customer.

• Costs resulting from unauthorized package refusal or unauthorized return shipping, where applicable and permitted by law.

• Loss in value caused by use, installation, alteration, missing components or damage occurring after delivery.

Any applicable deduction will be explained before the refund is finalized.

9. Return Address

Approved returns must be sent to the return facility specified in your Return Authorization.

The current designated return facility is:

AARTR Returns
1670 S Etiwanda Ave, Suite A
Ontario, CA 91761
United States

Do not send products to this address without written return authorization. The return location may vary depending on the product and order.

10. Contact Information

For questions regarding returns, refunds, cancellations or order issues, please contact:

Email: service@aartr.com
Phone: +1 888-734-2830
Customer service hours: Monday–Friday, 7:00 AM–4:00 PM Pacific Time

Brand Name: AARTR
Legal Business Name: AARTR INC
Registered Business Address:
30 N Gould St Ste R, Sheridan, WY 82801

11. Policy Updates

The version of this policy in effect on the date of purchase will generally apply to your order. Any updates will be posted on this page with a revised “Last updated” date.