Shipping & Delivery

1. Shipping Options

AARTR currently offers the following delivery options for eligible orders shipped to supported addresses within the contiguous United States.

Only one delivery option may be selected for each order. Available services may vary depending on the artwork’s size, destination, building access, production requirements, and carrier coverage.

All applicable delivery-service fees will be clearly displayed at checkout before you complete your purchase.

Free Standard Shipping

We offer complimentary standard doorstep delivery on eligible orders.

No minimum purchase is required.

The estimated total delivery time for Free Standard Shipping is generally 15–25 business days from the date your order is confirmed.

Standard delivery is made to a location reasonably accessible to the carrier and does not include inside placement, unpacking, artwork hanging, installation, or packaging removal.

Express Production & Delivery

Express Production & Delivery is available for an additional fee of $99 on eligible orders.

This option provides priority production scheduling and expedited delivery handling where available.

The estimated delivery timeframe for an eligible express order will be displayed at checkout or communicated in the order confirmation.

Selecting Express Production & Delivery does not guarantee delivery by a specific date. Actual timing may still be affected by:

  • Artwork size or customization;
  • Production requirements;
  • Destination;
  • Carrier capacity;
  • Customs processing;
  • Severe weather;
  • Peak shipping periods; or
  • Other circumstances outside our reasonable control.

Express Production & Delivery does not include White Glove Delivery Service unless expressly confirmed by AARTR in writing.

White Glove Delivery Service

White Glove Delivery Service is available for an additional fee of $199 on eligible orders and destinations.

This is an appointment-based premium final-mile delivery service that may include enhanced handling, delivery to an accessible indoor location, unpacking, and packaging removal, depending on the service available for the applicable order.

White Glove Delivery Service does not include:

  • Artwork hanging;
  • Wall mounting;
  • Drilling;
  • Electrical work;
  • Structural modifications;
  • Wall repairs; or
  • Other installation work,

unless a specific service is expressly stated in writing by AARTR before the order is placed.

White Glove Delivery Service does not necessarily shorten the production or transportation timeframe. Appointment scheduling may require additional time after the shipment reaches the local delivery provider.

The exact availability and included service scope will be displayed at checkout or confirmed before delivery.

If White Glove Delivery Service is purchased but later becomes unavailable for the delivery address, we will contact you and offer an available alternative or refund the applicable service fee.

2. Delivery Timeline

Order Processing and Dispatch

Most AARTR artworks require processing and preparation before dispatch unless otherwise stated on the applicable product page.

Orders placed before 12:00 PM Pacific Time (PT), Monday through Friday, will begin processing on the same business day.

Orders placed after 12:00 PM PT, on weekends, or on U.S. public holidays will begin processing on the next business day.

Orders are generally expected to be dispatched within 7–12 business days after payment is successfully confirmed.

Estimated Transit Time

After dispatch, the estimated transit time is generally 8–13 business days.

Estimated Total Delivery Time

The estimated total delivery time is generally 15–25 business days from the date your order is confirmed.

Business days exclude weekends and public holidays.

All delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the product, destination, carrier operations, customs processing, severe weather, peak shipping periods, or other circumstances outside our reasonable control.

Presale and Special-Order Products

Presale, customized, oversized, or specially produced items may require additional processing or production time.

Any different estimated timeframe will be stated on the applicable product page or communicated to you after your order is placed.

3. Order Cancellations

Requesting a Cancellation

If you need to cancel your order, please contact us at service@aartr.com as soon as possible and include your order number.

Submitting a cancellation request does not guarantee that the order can be canceled. Cancellation eligibility depends on the order’s production, processing, packaging, and shipping status.

Before Production or Processing Begins

If your order has not entered production, processing, packaging, or shipment preparation, we may be able to cancel it and issue a full refund to the original payment method.

After Production or Processing Begins

Most AARTR artworks require processing and preparation before dispatch.

Once production, customization, processing, packaging, or shipment preparation has begun, the order may no longer be eligible for cancellation.

Any applicable cancellation conditions or non-refundable costs will be handled in accordance with our Return & Refund Policy.

After Dispatch

Orders that have already been dispatched generally cannot be canceled.

If you no longer want an order after it has shipped, please wait for delivery and contact us to request a return.

Return eligibility, return shipping costs, and any applicable deductions will be determined under our Return & Refund Policy.

Orders Delayed by AARTR

If we are unable to dispatch your order within the stated timeframe, we will notify you and provide a revised estimated dispatch date.

You may choose to:

  • Accept the revised dispatch timeframe; or
  • Cancel the affected unshipped item or items and receive a full refund.

4. Shipping Partners

Qualified Delivery Carriers

We work with qualified international, domestic, freight, final-mile, and White Glove delivery providers.

Depending on the delivery service selected, carriers may include:

  • FedEx;
  • UPS;
  • USPS;
  • DHL;
  • A qualified freight or final-mile carrier;
  • A qualified White Glove delivery provider; or
  • Another qualified logistics provider.

The carrier is selected according to:

  • The selected delivery service;
  • Destination;
  • Artwork dimensions;
  • Package weight;
  • Building accessibility;
  • Carrier coverage; and
  • Delivery requirements.

A specific carrier cannot be guaranteed unless expressly confirmed by AARTR in writing.

5. Order Tracking

Track Your Shipment

Tracking availability depends on the artwork’s size and the shipping method used.

For standard parcels, tracking information is generally provided after the order has been dispatched.

For oversized, freight, or internationally transported shipments, final-mile tracking may become available only after the shipment reaches the destination country or local delivery terminal and is transferred to the final delivery provider.

For White Glove Delivery Service, the local provider may contact you directly by telephone, email, or text message to schedule the delivery appointment.

Once tracking information is available, it will normally be sent to the email address associated with your order.

Tracking updates may take some time to appear after the carrier receives or scans the shipment.

6. Receiving Your Order

Inspecting the Shipment

Please inspect the outer packaging and artwork as soon as reasonably possible after delivery.

If there is visible damage to the packaging, please:

  • Note the damage on the delivery receipt when applicable;
  • Take clear photos of the outer packaging before opening it;
  • Take clear photos of the damaged artwork and shipping label; and
  • Keep the original packaging while your claim is being reviewed.

Reporting Shipping Damage

Please report visible shipping damage to service@aartr.com within 48 hours whenever possible. Include:

  • Your order number;
  • A description of the issue;
  • Photos of the outer packaging;
  • Photos of the shipping label; and
  • Photos or videos showing the damage.

Reporting the issue promptly helps us investigate the shipment and submit any applicable carrier claim.

A report submitted after 48 hours will not automatically eliminate any rights available under our Return & Refund Policy or applicable law. However, delayed reporting may make it more difficult to verify that the damage occurred during transportation.

Please do not discard, repair, alter, or return the artwork before receiving instructions from our support team.

7. Delivery Address and Accessibility

Accurate Delivery Information

Customers are responsible for providing a complete and accurate:

  • Shipping address;
  • Telephone number;
  • Email address; and
  • Relevant delivery-access information.

Please contact us as soon as possible if your delivery information needs to be corrected.

We cannot guarantee that an address can be changed after an order has been dispatched.

Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Delivery Access

Customers should inform us in advance of any access restrictions, including:

  • Gated communities;
  • Apartment or commercial buildings;
  • Narrow roads or entrances;
  • Limited parking;
  • Elevators with size or weight restrictions;
  • Stair-only access;
  • Restricted delivery hours; or
  • Other conditions that may affect delivery.

Free Standard Shipping Access

Free Standard Shipping is made to a location reasonably accessible to the carrier.

It does not include inside placement, unpacking, hanging, installation, or packaging removal.

Express Production & Delivery Access

Express Production & Delivery provides priority production and expedited delivery handling where available.

It does not include inside placement, unpacking, hanging, installation, or packaging removal unless separately stated in writing.

White Glove Delivery Access

Customers selecting White Glove Delivery Service must ensure that:

  • The delivery route is reasonably accessible;
  • Doorways, hallways, elevators, and stairways can accommodate the packaged artwork;
  • Any required building permissions have been obtained; and
  • An adult or authorized recipient is available during the confirmed delivery appointment.

Additional fees may apply if delivery requires services beyond the scope confirmed at checkout or if undisclosed access restrictions prevent completion of delivery.

8. Delivery Attempts

The carrier may contact you by telephone, email, or text message to arrange delivery when an appointment is required.

Appointments are more commonly required for oversized shipments, freight delivery, and White Glove Delivery Service.

Please ensure that your contact information is accurate and respond promptly to carrier communications.

If delivery cannot be completed because:

  • No authorized recipient is available;
  • The customer misses a confirmed appointment;
  • The delivery address is inaccessible;
  • Access restrictions were not disclosed;
  • The customer refuses an eligible shipment; or
  • The carrier cannot safely complete delivery,

the carrier may reschedule the delivery or return the shipment to a local facility.

Additional redelivery, storage, address-correction, appointment, or return charges may apply where permitted by law and where the failed delivery was caused by circumstances within the customer’s control.

9. Customs, Duties and Taxes

Orders Delivered Within the United States

For orders delivered to supported addresses within the United States, applicable import duties and customs-clearance charges collected by AARTR are included in the amount paid to AARTR.

Applicable sales tax, if any, will be calculated and displayed at checkout.

Your bank, card issuer, or payment provider may separately charge currency-conversion, international-transaction, or payment-processing fees. These fees are determined by the payment provider and are not collected by AARTR.

If a government authority or carrier unexpectedly requests an import-related payment, please contact service@aartr.com before making the payment so that we can review the request.

10. Lost or Undelivered Shipments

If tracking shows that your order has been delivered but you cannot locate it, please:

  • Check the delivery location and surrounding area;
  • Ask household members, building staff, or neighbors;
  • Review any delivery photo or notice provided by the carrier; and
  • Contact the carrier using the tracking number.

You should also contact us at service@aartr.com as soon as possible so that we can assist with an investigation.

Carrier investigations and resolutions may require additional processing time.

11. Contact Us

For questions about delivery-service options, processing, tracking, appointments, delays, or shipping damage, please contact:

Email: service@aartr.com
Phone: +1 888-734-2830
Customer Service Hours: Monday–Friday, 7:00 AM–4:00 PM Pacific Time

Please include your order number when contacting us so that we can assist you more efficiently.